Helping you get to 100% uptime with 24/7 phone support, advanced replacement, tech dispatches. Whatever you need to keep your network running smoothly.
Thousands of RAD customers rely on RAD to maintain their equipment. Our tech experts already have the answers, so problem resolution is quicker. The average score RADcare customers give their support team is 9.62/10 in a post-support survey.
Product registration is available to registered users only, who also registered their products with us (product name and serial number). By doing that you will get the latest versions of installation and operation manuals and reference guides for your RAD products.
RADcare service plans allow our customers to benefit from real-time service guidance, planning and preventive maintenance. RADcare Global Services provide expert consulting and troubleshooting assistance, online tools, regular training programs, and various equipment coverage options – all designed to enable seamless installations and faster service rollouts. Service and support is available through a network of more than 250 highly professional, certified RAD partners, distributors and system integrators located in more than 100 countries.
The RADcare Online portal provides you with all the tools you need to quickly submit, review and expedite your requests for technical support. You can manage the full life-cycle of case handling: case creation, search and update of cases, and case resolution.