Professional Global Technical Service Engineer – India
Global Services
, APAC
Overview
We are looking for a passionate and skilled Global Technical Service Engineer to join our team in Mumbai, India. In this dynamic role, you’ll support global customers through pre- and post-sales technical activities, including installations, troubleshooting, and training.
Location: Ghatkopar West, Mumbai, India
Responsibilities:
- Actively involved in post-sales and pre-sales solution support activities.
- Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely.
- Perform testing and troubleshooting techniques to identify and resolve the technical issues.
- Perform root cause analysis of issues.
- Contribution to knowledge base of the team.
- Preparation of technical documentation for customers.
- Provide status and resolution communication to internal and external stakeholders
Requirements:
- Work Experience: 2 to 3 Years
- Education: Engineering degree (B.E./ B. Tech.) is a must, with a minimum of 65% scored in SSC and HSC
- Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution is an advantage
- Ethernet layer-2 Protocol: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM
- Ethernet layer-3 Protocol: Basic Routing, MPLS, BGP, IPsec
- Working experience with testers like VeEX, Viavi (JDSU), Spirent
- Optional: Knowledge in TDM network (E1 & SDH) is an advantage
- Optional: Knowledge in Virtualization (SD-WAN)
- Optional: Knowledge in Linux operating system
- Proven presentation skills and experience with external customers
- Excellent written and verbal communications skills to handle global customers
- Problem solver, self-starter
- Performs well under pressure
- Willingness to perform a variety of tasks in a start-up mode
- The ability to travel (local or abroad) to support customer