Application Manager #1295

Overview

RAD is seeking an experienced Application Manager to lead the development, implementation, and support of organizational business applications, with a strong focus on CRM systems, web platforms, and BI/data environments. The role requires strong project leadership and excellent communication skills.

Responsibilities

• Lead core business applications (CRM, WEB, BI, BPM)
• Translate business needs into technical solutions and oversee application lifecycle: requirements, design, testing, deployment, support
• Manage internal development/support teams and external vendors
• Manage the application related budget, including planning, actual tracking
• Ensure system stability, security, and performance across platforms
• Monitor KPIs, SLAs, and continuous improvement initiatives

Requirements

• Bachelor’s degree in information systems, Industrial Engineering, Computer Science, or a related field – required
• Advanced degrees or relevant certifications e.g., PMP – advantage
• Minimum 10 years of experience in IT/application management roles
• Proven expertise in:
  • CRM systems Microsoft Dynamics – on prem advantage
  • Corporate websites / portals – architecture, UX/UI, integrations
  • BI and data platforms – reports, data modelling
  • Process management systems
• Strong background in project management – methodologies such as Agile/Waterfall
• Experience working with and managing external service providers
• Familiarity with on prem legacy and cloud-based environments and system integration tools
• Strong leadership skills and team management experience
• High sense of ownership, accountability, and proactive approach
• Ability to work under pressure and manage multiple priorities