Customer Case Studies
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Ensuring Premium Carrier Ethernet SLAs
Several years ago, Metrotel, which began as a regional fiber optic ISP and wholesale provider, started offering basic Ethernet services using the technology available at that time, which meant media converters and Ethernet switches. As demand for services grew, customers expressed the need for greater bandwidth with the best possible SLAs, but the existing network was not equipped at that moment with the appropriate tools to meet these needs.
Reduces Maintenance Visits by 60% As part of its continuous research strategy, Metrotel turned to Konectra, an elite level RAD Solution Partner in Colombia, which proposed RAD Service Assured Access (SAA) solutions, based on the ETX family of IP and Carrier Ethernet demarcation and aggregation devices. Field tests with Metrotel confirmed that the ETX delivered the strict SLA guarantees requested by VIP wholesale customers. Moreover, the ETX lowers Metrotel’s technical support and maintenance costs while reducing customer churn. Tools like the RADview Performance Monitoring Portal, which displays actual Layer 2 and Layer 3 TWAMP metrics on an intuitive user interface, eliminated six out of ten monthly visits that the Metrotel support team would otherwise have had to make to each VIP customer.
Within a year, Metrotel had found that its operational and maintenance costs were significantly less than they had been under the old access model. Its OpEx savings more than paid for the cost of migrating all their VIP corporate customers using the ETX. In addition, new customers were quickly added using RAD’s MiNID, a miniature programmable network interface device (NID),available either as an SFP sleeve that plugs into any SFP port on existing networking equipment or in a standalone format.
Provide Carrier Ethernet services to VIP and corporate customers with SLAs that guarantee QoE.
RAD’s SAA solutions, based on the ETX family of IP and Carrier Ethernet demarcation and aggregation devices.
”Ethernet’s success can simultaneously be its challenge if you cannot deliver the QoE and meet the SLAs that you contracted with the customer.”
Angelo Manotas, Networking Infrastructure Director, Metrotel
”RAD’s solution is comprised of building blocks like the ETX, MiNID and RADview, which you can add to your network stepby- step, ensuring the flexibility that all growing businesses require.”
Angelo Manotas, Networking Infrastructure Director, Metrotel
Easy Interconnection with Other Carriers Using CE 2.0 Certification
At the same time, Konectra assisted Metrotel in obtaining Carrier Ethernet 2.0 certification, which enables it to meet Metro Ethernet Forum (MEF) recommendations using RAD’s CE 2.0-certified solutions. Certified engineers will then be able to design interconnection points (ENNI) with other providers and networks using RAD’s ETX-220A, a 10G Carrier Ethernet demarcation and aggregation device, and the ETX-5, RAD’s Ethernet service aggregation platform, which Metrotel also chose to deploy.
“Ethernet’s success can simultaneously be its challenge if you cannot deliver the QoE and meet the SLAs that you contracted with the customer,” explains Angelo Manotas, Networking Infrastructure Director at Metrotel. “And then you find a solution that shows you in green on a single screen that everything is under control and that all services are reaching all your customers – it’s quite literally a perfect solution,” he states. “RAD’s solution is comprised of building blocks like the ETX, MiNID and RADview, which you can add to your network step-by-step, ensuring the flexibility that all growing businesses require.”
Delivering Wholesale Carrier Ethernet Services
- Supports multi-CoS premium SLAs
- Fast upgrade to existing network equipment with the MiNID miniature programmable NID
- Actual performance metrics for L2 (Y.1731, Y.1564) and L3 (TWAMP) services displayed via an intuitive UI
- CE 2.0-certified for E-Access, E-NNI wholesale services
- Fast introduction of value-added services
- Reduces operational and maintenance costs
- Reduces customer churn
- Flexible, step-by-step deployment
The ETX-2 is MEF Carrier Ethernet 2.0-certified for E-Line, E-LAN, E-Tree, and E-Access services, as well as delivering TDM pseudowire over packet networks. Supporting high capacity service provisioning per EVC/EVC.CoS, flexible classification and H-QoS traffic management, it also performs accurate and scalable service testing and performance monitoring. The ETX-2 is supported by RADview management and enables a variety of protection mechanisms. It also offers NEBS-compliant and environmentally hardened enclosure options.
Part of RAD’s vCPE Toolbox portfolio, the MiNID enriches the Service Assured Access offering with software-defined functionalities for enhanced demarcation, remote monitoring and fault isolation, as well as remote packet capture and micro-burst measurement capabilities. MiNID also provides instant upgrades for legacy switches and routers, as well as for vCPE platforms and COTS servers. This helps service providers, mobile operators and wholesale carriers introduce new services quickly and with better quality of experience (QoE) while increasing operational efficiency and lowering costs. Remotely managed via CLI, web interface and SNMP, it features zero-touch provisioning for fast and simple installation and does not require dedicated training.
The RADview features a network element manager, end-to-end service manager for Carrier Ethernet services, performance monitoring portal for ongoing monitoring of Ethernet and IP services, D-NFV orchestrator for virtual machines and application services at the customer edge, and a network planner for resource optimization and capacity planning.
Featuring client/server architecture with multi-user support, RADview provides intuitive graphic representation of network clouds, links, nodes, end-to-end services, and network status indication. Fully ITU-T FCAPS compliant, it offers security management supporting user access profiles and allowing network partitioning.