RAD is a global leader for telecom access solutions. As an industry pioneer for over 40 years, RAD reliably supplies worldwide communications service providers and critical infrastructure operators with best-of-breed Ethernet access devices, industrial IoT gateways, 5G xHaul, and Operational WAN solutions. Offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights, RAD is distinguished for its supply-chain stability, which outsteps the market in delivery times. Founded in 1981, RAD serves as the anchor of the $1.6 billion RAD Group, an umbrella of independent companies that develop diverse networking and data communications solutions.

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RADinsight SD

Smart Diagnostics with AI-Powered Networking for Enhanced QoE

CSP service desk representatives are empowered with intuitive, insightful on-the-spot diagnostic tools to troubleshoot L2 connectivity issues. RADinsight SD improves first call resolution, helping service desk representatives to easily isolate the issue and provide the customer with insightful diagnostics. It goes beyond traditional performance monitoring with intuitive end-to-end visibility across the customer LAN, CSP network (WAN) and internet/cloud.

    RADinsight Smart Diagnostics (SD)

    Key Take-Aways

    Continuous Monitoring
    Continuous Monitoring

    End-to-end connectivity KPIs and ML-based analytics

    Automated Resolution
    Automated Resolution

    Problem observation and remedy recommendations in plain language 

    Operational Collaboration
    Operational Collaboration

    Virtual ticketing for documenting and history. 

    Optimized SaaS Architecture
    Optimized SaaS Architecture

    Does not require SW agents or probes

    Traditional Service Assurance Tools
    The Challenge to Provide Effective Customer Care

    How The Lack of End-to-End Service Visibility Hurts Your Customers and Your Business

    According to a global survey conducted among CSPs, (L2 business services and 5G xHaul), the source of 76% of business connectivity problems reported to CSP service desks lie outside the CSP’s scope of control.

    Yet, your service desk and operations personnel spend valuable time and resources trying to locate, isolate and identify the issues, leaving your customers frustrated and their business disturbed.

    Improve Quality of Experience and First Call Resolution

    RADinsight SD helps you avoid these challenges by:

    • Helping service desk representatives easily isolate the issue.
    • Providing the customer with insightful diagnostics.
    • Offering intuitive end-to-end visibility across customer LAN, CSP network (WAN), and Internet/cloud applications.


    • Continuous end-to-end connectivity KPIs monitoring, and ML-based analytics
    • Plain language recommendations that direct customers to specific areas for remedy or improvement.
    • Virtual ticketing mechanism for documentation, history, and operational collaboration.  
    • Self-diagnostics portal helps customers identify and often resolve the problems from their end, avoiding calls to CSP Customer Care.

    RADinsight SD​ Quick Specs

    • Cloud-based on-demand subscription service
    • Dashboards display an at-a-glance, end-to-end view of connectivity path health for CSP call center personnel
    • Users view diagnostics for network degradation and root cause connectivity segments based on demarcation point analytics from the edge
    • QoS scores provided based on the history of a connectivity problem over time (evolution, persistence) as well as severity on top of network KPI analytics
    • AI/ML-driven analytics provide insightful feedback for next best action
    • Leverage EAD/NID/NTE installed base – does not require software agents or probes

    RADinsight Smart Diagnostics

    AI driven service assurance from the customer edge to the cloud

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