AI-Driven Service Assurance from the Customer Edge to the Cloud

More and more businesses are moving their enterprise applications to the cloud for cost and efficiency purposes. This topology shift also means that communications service providers (CSPs) are losing end-to-end visibility of their service quality. RADinsight SD (Smart Diagnostics) empowers CSP’s service desk representatives, network operations, and enterprise IT with intuitive, insightful, and on-the-spot diagnostic tools to troubleshoot end-to-end Ethernet connectivity issues.
 

RADinsight SD is able to do what traditional service assurance systems can’t:

• Leverage installed base of carrier edge devices to expand the scope of service performance monitoring beyond the service provider’s network – from the customer branch all the way to the cloud-based application.
• Apply advanced analytics based on AI to generate on-the-spot, automated diagnostics and next-best-action for persistent and historic service issues.
• Facilitate collaboration between different stakeholders through virtual ticketing.
• Allow intuitive operation without the need for engineering skills.

For the full description, download the solution brief: