RAD is a global leader for telecom access solutions. As an industry pioneer for over 40 years, RAD reliably supplies worldwide communications service providers and critical infrastructure operators with best-of-breed Ethernet access devices, industrial IoT gateways, 5G xHaul, and Operational WAN solutions. Offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights, RAD is distinguished for its supply-chain stability, which outsteps the market in delivery times. Founded in 1981, RAD serves as the anchor of the $1.6 billion RAD Group, an umbrella of independent companies that develop diverse networking and data communications solutions.

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Technical Support Engineer - Mexico

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Hiring a Technical Support Engineer to join RAD’s team in Mexico.


Mexico City, México 


Roles & Responsibilities

  • Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD’s products
  • Analyze network and equipment configuration problems and defects
  • Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner
  • Present technical training to co-workers and customers as needed
  • Provide on-site troubleshooting and support when required
  • Contribute to knowledge base of the team
  • Reports to: Team Lead, Global Services Engineer


  • Minimum of 4 years’ experience providing technical support in the areas listed below:
    • Carrier Ethernet Technology
    • IP/Ethernet – VLAN’s, Routing, Switching
    • QOS – Prioritization and Policing
    • IT Network Administration
  • Fluent written and spoken Spanish & English – mandatory
  • Bachelor’s degree in a technical field – advantage

Global Services

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