RADcare International

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Your RAD products can benefit from:

• Software update downloads
• 24/7 emergency phone support
• Extended hardware warranty
• Hardware dispatch within the next business day
• Engineer dispatch from your local certified partner within 4-8 hours or from RAD headquarters within 2 business days

RAD customers receive service and support through a network of more than 250 highly professional, certified RAD partners, distributors and system integrators located in more than 100 countries. The partner in each locality serves as the immediate point of contact for all inquiries about installing, configuring and operating RAD products.

RAD customers can benefit from enhanced support services by subscribing to one of the RADcare packages described below. RADcare service options include download access from the RAD database, and 4 levels of interactive support packages provided by RAD partners and backed by the technical support staff at company headquarters.

RADcare Comprehensive Support Packages

Notes:
(1) Directly from RAD database
(2) The standard hardware warranty is extended after the expiration of the initial term
(3) Remote software implementation service via RAD local certified partner
(4) Via RAD local certified partner
(5) Via RAD local certified partner with 24 x 7 backup from RAD HQ
(6) Upon approval by RAD Technical Support or a RAD local certified partner, RAD will ship a spare part from the closest depot to you on the next business day. Arrival time depends on external factors such as customs and international shipping
(7) Upon approval by RAD Technical Support or a RAD local certified partner, a RAD local certified partner would dispatch a technician for on-site technical support. If the problem is not solved within 2 business days, RAD will dispatch a RAD engineer on-site
(8) On-site spares are provided on consignment basis, subject to volume limitations