From the USA or Canada? Click here
RADcare offers extensive service mechanisms, training tools and support know-how – available via RAD certified partners to our customers, wherever and whenever they need them. With three regional support centers for APAC, EMEA and the Americas – supervised by our monitoring staff at headquarters – the sun never sets on the RADcare service team.
Ask your local RAD distributor to register your RAD products for RADcare programs and benefit from the peace of mind that comes with extended coverage, local contacts and customized services that are designed to address all your needs throughout the lifecycle of your network.
RADcare offering includes a fixed-period warranty program, as well as four levels of enhanced service options for warranty extension and 24 x 7 technical support. These provide immediate access to RAD’s broad-based product and system knowledge, delivery of spare parts when needed, and coverage for service issues arising from upgrades and changes of service plans.
|
|
Software
Warranty
|
Hardware
Warranty
|
FAQ
Database
|
Basic Phone
Support(1)
|
Pre-Sales
Consulting
|
|
Basic Services
(Under warranty)
|
Fixed
period
|
Fixed
period
|
√ |
√ |
√ |
(1) Basic phone support during business hours includes answers to general inquiries (Information requests) as well as product and NMS basic operation verification. In depth support requires the purchase of one of the RADcare service packages.
|
Renewable
Contract-Based
Services
|
Software
Warranty
|
Hardware
Warranty
|
FAQ
Database
|
Enhanced Phone Support (Local Business Hours)
|
24 x 7
Phone
Support
|
NBD
Shipment
of Spares
|
On-site
Spares
(RAD
Owned)
|
|
RADcare
Basic Plus
|
√
|
√
|
√ |
√ |
|
|
|
|
RADcare
Extended
|
√
|
√
|
√ |
√ |
√ |
|
|
|
RADcare
Advanced
|
√
|
√
|
√ |
√ |
√ |
√ |
|
|
RADcare
Premium
|
√
|
√
|
√ |
√ |
√ |
√ |
√ |
Not sure which RADcare program is right for you? Contact our RADcare specialist to learn more.
