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Professional Services – Project Assured Package


RADcare Professional Services

RAD offers a three-tiered program, encompassing all relevant aspects of the pre-installation design and rollout stages:

Service Item/Package

High Level Planning PM

High & Low Level Planning PM

High & Low Level Planning PM & Training

High Level Design (HLD) Planning

Low Level Design (LLD) Planning

 

Dedicated Project Manager (until acceptance)

Dedicated Project Manager During First 6 Months of Operation

 

 

Staging (lab-test solution verification)

 

On-the-Job Training - 4 days

 

 

Benefits

  • Peace of mind – critical projects receive full support to ensure fast and smooth deployments, enable seamless installations and faster service rollouts, resulting in satisfied customers
  • Take advantage of RAD’s experience and thorough understanding of the products and the application environment
  • Allow your technician to learn first-hand how to ensure optimal operation of the network and service.

Policy Guidelines

EtherAccess and Axcess+ based solutions that include ETX-5, Megaplex-4 and their respective CPEs are installed in mission-critical environments, typically requiring high performance for large volumes of traffic to meet the time to market and SLA commitments to the end customer. Such deployments involve careful planning, testing and training, and therefore require hands-on support by RAD’s solution specialists in the early stages of the service lifecycle.

Accordingly, and effective September 1, 2013, RAD’s updated RADcare Professional Services policy requires that any such order of EtherAccess or Axcess+ based solutions including ETX-5, Megaplex-4, their respective CPEs, and the RADview management system must include a RADcare Professional Service – Project Assured package, which features the following service components, at minimum: High-level planning, project management till acceptance (PS-High Level planning _PM).

Catalog Item

Description

PS-High Level planning _PM

High-level planning, project management till acceptance

PS-High & Low Level planning _PM

High- and low-level planning, project management till acceptance, staging

PS-Planning _PM_Training

High- and low-level planning, project management for first 6 months, staging, on-job training

Further Details

For further details, please contact:
Yaniv Avni
Global Services Director

RADcare Professional Services